Refunds:

All sales are final for merchandise. All sales are in US Dollars. We apologize, but we are not able to give refunds. Once an order is placed for merchandise during an active giveaway it counts as your contest entries. We cannot tamper with the entries.

 

Exchanges:

We welcome all exchanges. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. Customer is responsible for shipping product to Elite Moto Factory. We will resend the exchanged item to you for free. You can exchange merchandise for any item or items of equal value, or you may increase and pay the cost increase. We cannot approve any downgrade that would result in a refund. Contest entries cannot be altered or rescinded.

All exchanges must be initiated within 30 days of purchase. Any issues with defective merchandise must also be reported within 30 days of the date of purchase for warranty replacement. After 30 days, we have no further liability.

Please send all exchanges with a printout of the original invoice and copies of any correspondence you have had with Elite Moto Factory. Please specify the name of the product you would like in exchange, and what size you would like. Include a screenshot of your authorization with your return package or email the authorization with your order number to info@elitemotofactory.com.

If you receive and item that is damaged or is incorrectly shipped by us please contact us immediately.
Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

 

RETURNING Exchange:

Customer is responsible for all shipping costs.

 

Shipping address for exchanges:

 

Elite Moto Factory

*Exchanges

372 S. Eagle Rd.

#209

Eagle, ID 83616

 

Email: info@elitemotofactory.com

 

Phone #: 208-600-2441